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Gas Safety


Smell Gas call 749000

If you smell gas, think you have a gas leak, or you suspect that fumes containing Carbon Monoxide are escaping from a gas appliance call 749000 immediately.

What should you do if you smell gas?

Do's & Don'ts

Don't smoke

Don't use naked flames

Don't turn electric switches on or off

Don't use your telephone or doorbell

Don't leave it to someone else


Do turn off your gas supply at the emergency control valve (usually next to your gas meter).

Do extinguish all naked flames and sources of ignition.

Do open doors and windows to allow gas to disperse.

Additional information for LPG bottle gas users.

Cylinders suspected of leaking should be moved into a well ventilated area if safe to do so.



Using Gas Safely

Gas is a safe fuel when used and serviced correctly, but as with all fuels, it should be used responsibly and all gas appliances kept well maintained to ensure safe and efficient operation.

For added peace of mind and an end to
maintenance worries explore our ServiceCare
cover details here.


Call 749000

What should you do if you suspect that fumes containing Carbon Monoxide are escaping from a gas appliance?

If you ever suffer any of the following symptoms when gas appliances are in use: headaches; nausea; dizziness. Turn them off immediately and call 749000.

  • Carbon Monoxide is a poisonous gas which can be formed by burning any fuel if the appliance is not properly installed or maintained.
  • Carbon Monoxide detectors are widely available and it is strongly recommended every household have one.


Safe use of Gas Cylinders (PDF)

What you should do if you smell gas(PDF)

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