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Refund policy

Payment Refund Policy

Your gas account is billed in arrears, either monthly or quarterly. During the year you may find your account is in credit particularly over the summer months when you use less energy. We recommend keeping this credit on your account to pay for the extra energy you’ll use over the winter and avoid your account going into debit later in the year.

If however you would still like to get a refund please complete the Refund Request Form and return it to us at the address below. Alternatively, telephone our Guernsey Gas Billing Section on 724811 or Kosangas (Guernsey) Billing Section on 728844, refunds are dealt with on an individual basis and will be considered after reviewing the current status of your account.

Please allow a maximum of 14 days for the refund to be processed and to clear your account.

In the event of a clearly identified overpayment, or duplication, the amount will be refunded within seven working days of receipt of the refund request.

Forms are also available by visiting the Energy Centre.

Guernsey Gas Ltd.
The Energy Centre
Admiral Park
St Peter Port
Guernsey
GY1 2BB

Guernsey Gas Ltd. Refund Request PDF

Kosangas (Guernsey) Ltd.
The Energy Centre
Admiral Park
St Peter Port
Guernsey
GY1 2BB

Kosangas (Guernsey) Ltd. Refund Request PDF